An Evening with Sam Lloyd
Sam will explore the connection between morale and productivity, and then suggest a three prong strategy to increase both by focusing on Information, Involvement and Care & Concern. In the absence of sufficient, accurate information, people are inclined to fill the void with rumors, gossip, suspicions, complaints or fears. He will explore the kinds of information that can counteract this tendency, and what is required to deliver it effectively, emphasizing the importance of establishing rapport. Sam will then explore the negative consequences of failing to involve employees, and how to reverse this trend by use brainstorming and consensus decision-making. Finally, he will describe how active listening can be used to convey understanding and demonstrate caring and concern.