“I have the answer for you … If you have the right question”
Many trainers, educators, OD practitioners, performance improvement specialists, and organizational consultants experience a common occurrence – a client or customer comes to the practitioner with the problem diagnosed and a corrective action already in mind.
While it may seem to be good customer service to simply meet the client’s request, it may not always be in the client’s best interest!
This presentation will use a case study examination to discover why “off the shelf” or even customized training-oriented interventions can fail to live up to expectations, and will offer ideas on how to perform a more accurate diagnosis and create a more effective intervention plan.
The concepts can help a consultant improve client satisfaction, and can help an in-house trainer to escape from the “just a trainer” box and move into the realm of OD practitioner, internal performance improvement consultant, and all-around problem-solver and “go to” person.
Date: Friday, October 7, 2011
Time: 11:30 am - 1:00 am
Location: LCCC, 1400 E College Dr., Cheyenne, WY 82007
Cost: $15 NRC Members and Partners/ $25 Nonmember
Kevin Shrum has been a Professor of Organizational Leadership with Regis University since 1998, facilitating many of the online and classroom courses in the M.S. OL curriculum. In addition to his Regis duties, he is a business, medical, and general education instructor at the Institute of Business and Medical Careers in Fort Collins, teaching many different general and technical courses. His varied work and experiential history includes a 22-plus-year career in the U. S. Air Force medical service, with a variety of duty assignments in direct patient care, department management, and executive leadership positions in several health care facilities. Since his retirement from the military in 1994, he has been a health system management development specialist, an independent management consultant, a financial planner/investment advisor, and a financial services training instructor for a credit union system. Kevin's academic background includes a Bachelor of General Studies degree with a minor in business administration, and he holds a dual-major Master's degree in Organizational Management and in Computer Information Systems Management. A former nationally certified Professional in Human Resources, his professional memberships include the Northern Rockies Chapter of the American Society for Training and Development and the Society for Human Resources Management. He was a vice president of ASTD-NRC from 1997 to 1999, and he returned to the board as an at-large member in 2007.
Future ASTD-NRC Events
Upcoming ASTD-NRC partner events and other events of interest.